Dynamics CRM Architect

JR United Kingdom; Portsmouth; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading company seeks a Dynamics CRM Architect to enhance CRM adoption across the organization. This role involves leading technical design decisions, managing implementation, and improving customer experience while working with a supportive team of developers. Ideal candidates will have experience with MS Dynamics and strong stakeholder management skills.

Qualifications

• Experienced in MS Dynamics, especially F&O and CE.
• Understanding of business requirements and CRM solutions.
• Familiarity with technical design and implementation.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Manage task responsibilities with a development team.
• Ensure successful implementation and adoption of CRM solutions.

Skills

Stakeholder Management

Technical Design

CRM Implementation

Education

Relevant Qualifications

Job description

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Client:

Uniting Cloud

Location:

Portsmouth, Hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Dynamics CRM Architect

UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and functions well. The goal now is to expand its adoption across the entire organization.

The business recognizes the benefits already achieved and is eager to implement wider adoption.

The Architect must understand the business requirements and design solutions for successful adoption and maximum benefit from the CRM.

This involves technical hands-on work and high-level design, making it a challenging but rewarding role.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

Resources are ample; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, especially F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

We care about the customer (the CRM aims to improve customer experience and care).

We care about colleagues; our environment is inclusive and supportive.