Dynamics CRM Architect

JR United Kingdom; Swindon; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a Dynamics CRM Architect to spearhead the design and implementation of its CRM system. The role involves leading technical decisions, managing stakeholder relationships, and ensuring company-wide adoption of the system. With strong resource support, this challenging position promises significant rewards.

Qualifications

• Experience as a CRM architect, particularly in MS Dynamics F&O and CE.
• Confident in managing stakeholder relationships.
• Willingness to travel occasionally about once a quarter.

Responsibilities

• Lead technical design and decision-making for CRM implementation.
• Ensure successful adoption of the CRM across the company.
• Provide support to D365 developers and team management.

Skills

CRM architecture

MS Dynamics knowledge

Stakeholder management

Education

Relevant qualifications and education

Job description

Dynamics CRM Architect

Location: UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business with great success. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect must understand business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite challenging but rewarding.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

Resources are ample; you will not manage the team but will have task management responsibilities and access to a talented team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to confidently handle stakeholder relationships
• Based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education (preferred but not essential)

Company Values

We care about our customers, aiming to improve their experience and care through the CRM.

We also value our colleagues, fostering an inclusive and supportive environment.