Dynamics CRM Architect

JR United Kingdom; Southampton; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks a CRM Architect to drive the design, implementation, and adoption of MS Dynamics CRM solutions. You will collaborate with a dedicated team to enhance customer experiences across the organization, manage technical decisions, and engage stakeholders. This dynamic role offers significant responsibilities and the opportunity to make a meaningful impact.

Qualifications

• Experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.
• Ability to handle stakeholders confidently.
• Relevant qualifications preferred but not essential.

Responsibilities

• Design, implementation, deployment, and adoption of the overall CRM solution.
• Manage tasks with a supporting team of D365 developers.
• Ensure successful technical design and decision-making.

Skills

Technical design

Stakeholder management

CRM adoption strategies

Education

Relevant qualifications

Tools

MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working effectively. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There is ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

Requirements

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Ability to handle stakeholders confidently.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

We care about the customer, as the CRM aims to enhance customer experience and care.

We care about our colleagues; our environment is inclusive and supportive.