Dynamics CRM Architect

JR United Kingdom; Hounslow; On-site; GBP 55,000 - 85,000; Full time

Job summary

A leading company is looking for a Dynamics CRM Architect to drive the adoption and scaling of their CRM across the organization. This strategic role involves designing solutions, managing stakeholder expectations, and collaborating with a talented team to maximize the benefits of CRM. The position requires strong knowledge of MS Dynamics and stakeholder management skills, with occasional travel within the UK.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to handle stakeholders confidently.
• Based in the UK and willing to travel occasionally.

Responsibilities

• Lead all technical design and decision-making for CRM adoption.
• Design suitable solutions for successful adoption and maximum benefits from CRM.
• Task management responsibilities with a talented team of developers.

Skills

Knowledge of MS Dynamics

Stakeholder management

Education

Relevant qualifications

Job description

Dynamics CRM Architect

Location: UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is used in parts of the business and is working well. The goal now is to expand adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect

Needs to understand business requirements and design suitable solutions for successful adoption and maximum benefit from the CRM.

Requires technical hands-on involvement and high-level design skills. It’s a challenging but rewarding role if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and support analysts.

Resources are ample; you will not manage the team but will have task management responsibilities and access to a talented team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to handle stakeholders confidently
• Based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education (preferred but not essential)

Company Values

We care about the customer, aiming to improve customer experience and care through CRM.

We value colleagues and foster an inclusive and supportive environment.