Dynamics CRM Architect

JR United Kingdom; Crawley; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a Dynamics CRM Architect to lead the design and implementation of their CRM solutions across the organization. This position requires strong knowledge of MS Dynamics and the ability to manage stakeholder relationships effectively. The role offers a dynamic environment with ample resources and a supportive team, focusing on enhancing customer experience and organizational capabilities.

Qualifications

• Experienced CRM architect with strong skills in MS Dynamics, particularly F&O and CE.
• Ability to confidently handle stakeholder relationships.
• Relevant qualifications preferred but not essential.

Responsibilities

• Oversee the design and successful implementation of the overall CRM solution.
• Lead technical design and decision-making to expand CRM usage.
• Manage tasks and collaborate with D365 developers.

Skills

Knowledge of MS Dynamics

Stakeholder management

Job description

Dynamics CRM Architect

UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and functions well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect must understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it a challenging but highly rewarding position.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a skilled, motivated team of developers.

Requirements

An experienced CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.

Ability to confidently handle stakeholder relationships.

You need to be based in the UK and willing to travel occasionally (roughly once a quarter).

Relevant qualifications and education are preferred but not essential.

Company values

Focus on caring for the customer (the CRM aims to improve customer experience and care).

Respect for colleagues, with an inclusive and supportive environment.