Dynamics CRM Architect

JR United Kingdom; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK seeks an experienced CRM architect to drive the adoption of a key CRM solution across the business. This role demands strong technical design skills, familiarity with MS Dynamics F&O and CE, and the ability to manage stakeholder relationships effectively. The successful candidate will enjoy a collaborative environment and have access to a talented team of developers. Travel may be required occasionally.

Qualifications

• Experience as a CRM architect.
• Familiarity with MS Dynamics products.
• Ability to handle stakeholders confidently.

Responsibilities

• Lead technical design and decision-making for CRM solutions.
• Ensure successful adoption of the CRM across the business.
• Manage tasks and collaborate with the development team.

Skills

MS Dynamics F&O

MS Dynamics CE

Stakeholder management

Education

Relevant qualifications

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already gained.

The Architect needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, especially F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.