Dynamics CRM Architect

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced CRM Architect to spearhead the adoption of their MS Dynamics CRM across the organization. This role demands a blend of technical expertise in design and implementation, alongside strong stakeholder management skills. The successful candidate will drive a transformative approach to improve customer experience and foster a supportive team environment, while also having the opportunity to guide a talented development team. Travel may be necessary occasionally.

Qualifications

• Experience with MS Dynamics, particularly F&O and CE required.
• Qualified CRM architect with hands-on design skills.
• Ability to manage tasks and get results from a developer team.

Responsibilities

• Design overall CRM solutions for successful adoption.
• Implement and deploy solutions while ensuring stakeholder engagement.
• Oversee task management with a team of developers.

Skills

Stakeholder Management

Technical Design

CRM Implementation

Education

Relevant qualifications preferred

Tools

MS Dynamics F&O

MS Dynamics CE

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already being realized.

The Architect needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.