Dynamics CRM Architect

JR United Kingdom; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK seeks a skilled CRM Architect to drive the adoption of MS Dynamics CRM across the organization. This role involves technical design and implementation, managing stakeholder relationships, and leading an inclusive team. Ideal candidates will be experienced in CRM architecture, with a focus on enhancing customer experiences.

Qualifications

• Experienced CRM architect well-versed in MS Dynamics, particularly F&O and CE.
• Ability to handle stakeholder relationships confidently.
• Experience with design, implementation, and deployment of CRM solutions.

Responsibilities

• Lead the design and implementation of CRM solutions.
• Manage tasks and support a team of developers.
• Ensure successful adoption of the CRM across the company.

Skills

MS Dynamics

Stakeholder Management

Technical Design

Education

Relevant qualifications in IT or related field

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to get the CRM adopted company-wide.

The business is receptive to this change, already seeing benefits.

The Architect

Needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect who is well-versed in MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.