Dynamics CRM Architect

JR United Kingdom; High Wycombe; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled CRM Architect responsible for the design and implementation of solutions utilizing MS Dynamics. You will enhance business processes by fostering CRM adoption across the organization. Ideal candidates will have experience in stakeholder management and a passion for improving customer experience.

Qualifications

• Experience as a CRM Architect.
• Familiarity with MS Dynamics is essential.
• Confident in stakeholder engagement.

Responsibilities

• Lead the design, implementation, and deployment of CRM solutions.
• Manage tasks with D365 developers and support analysts.
• Drive company-wide CRM adoption.

Skills

Stakeholder management

CRM solution design

Education

Relevant qualifications preferred

Tools

MS Dynamics F&O

MS Dynamics CE

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is functioning well. The goal now is to achieve company-wide adoption.

The business is receptive to this, already seeing benefits.

The Architect

The Architect must understand business requirements and design solutions to ensure successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

Requirements

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Confident stakeholder management skills.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

Company values and ethos

Commitment to caring for the customer (the CRM aims to improve customer experience and care).

Supportive and inclusive environment that values colleagues and the environment.