Dynamics CRM Architect

JR United Kingdom; Cambridge; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking an experienced CRM Architect to drive the adoption of MS Dynamics across the organization. The role involves leading technical design and stakeholder management while collaborating closely with developers. This position offers a unique opportunity to enhance customer experience through effective CRM solutions while being part of an inclusive team environment.

Qualifications

• Proven experience as a CRM architect with MS Dynamics F&O and CE.
• Ability to manage stakeholder expectations effectively.
• Willingness to travel occasionally within the UK.

Responsibilities

• Lead technical design and decision-making for CRM adoption across the business.
• Design, implement, and deploy CRM solutions for improved customer experience.
• Collaborate with a team of developers and support analysts for overall solution success.

Skills

MS Dynamics

Stakeholder management

CRM design

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is in use in pockets of the business and is working very well. The goal now is to get the CRM adopted across the entire business.

The business is receptive to this, recognizing the benefits already being realized.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, which is challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect who is well-versed in MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Focus on caring for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.