Dynamics CRM Architect

JR United Kingdom; Stevenage; On-site; GBP 60,000 - 90,000; Full time

Job summary

JR United Kingdom is seeking an experienced CRM Architect to lead the design and implementation of CRM solutions across the organization. This challenging role involves working closely with stakeholders to maximize the benefits of MS Dynamics, ensuring successful adoption and enhanced customer experience. Join a supportive and inclusive team committed to delivering effective solutions.

Qualifications

• Experienced CRM Architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to handle stakeholders confidently.
• Willingness to travel occasionally within the UK.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Ensure successful design, implementation, and deployment of CRM solutions.
• Manage tasks with a team of D365 developers and support analysts.

Skills

Stakeholder Management

Technical Design

Implementation

Deployment

Education

Relevant Qualifications

Tools

MS Dynamics (F&O and CE)

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to expand adoption across the entire organization.

The business is receptive to this expansion, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM's purpose is to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.