Dynamics CRM Architect

JR United Kingdom; Slough; On-site; GBP 55,000 - 90,000; Full time

Job summary

A leading company in the CRM sector is seeking a CRM Architect to lead the technical design and management of their MS Dynamics solutions. This role involves hands-on design and implementation while supporting a team of skilled developers. The architect will play a crucial role in enhancing customer experience through effective CRM strategies.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to confidently handle stakeholder relationships.
• Willingness to travel occasionally.

Responsibilities

• Design and implement solutions for CRM adoption.
• Lead technical design and decision-making.
• Manage tasks with the development team.

Skills

Knowledge of MS Dynamics

Stakeholder management

Education

Relevant qualifications in IT or related field

Job description

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Overview

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The Role

The CRM is currently used in parts of the business with great success. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect must understand the business requirements and design suitable solutions and features for successful adoption and optimal benefits from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding when executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

While you will not manage the team, you will have task management responsibilities and access to a talented, willing team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to confidently handle stakeholder relationships
• Based in the UK and willing to travel occasionally (approximately once a quarter)
• Relevant qualifications and education (preferred but not essential)

Company Values and Ethos

We care about the customer, aiming to improve customer experience and care through the CRM.

We value our colleagues, fostering an inclusive and supportive environment.