Dynamics CRM Architect

JR United Kingdom; Milton Keynes; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking an experienced CRM Architect to lead the adoption of their CRM solution across the business. This role involves both technical design and implementation, with the support of skilled developers. You will be instrumental in maximizing the benefits of the CRM system while ensuring stakeholder engagement.

Qualifications

• Experience with MS Dynamics, especially F&O and CE.
• Ability to manage stakeholders effectively.
• Based in the UK with willingness to travel occasionally.

Responsibilities

• Responsible for the design, implementation, deployment, and adoption of the CRM solution.
• Collaborate with D365 developers and systems support analysts.
• Task management responsibilities with a talented team.

Skills

MS Dynamics

Stakeholder management

Education

Relevant qualifications in CRM Architecture

Job description

Social network you want to login/join with:

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working well. The goal now is to achieve business-wide adoption.

The business is receptive, seeing the benefits already realized.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.