Dynamics CRM Architect

JR United Kingdom; Oxford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a skilled CRM Architect to enhance the usage and adoption of their Dynamics CRM system. This role involves hands-on design and implementation, stakeholder engagement, and occasional travel. Ideal for individuals seeking a challenging opportunity to impact customer experience and team dynamics positively.

Qualifications

• Experience as a CRM Architect.
• Familiarity with MS Dynamics, specifically F&O and CE.
• Relevant qualifications preferred but not essential.

Responsibilities

• Design, implement, and deploy CRM solutions.
• Lead technical designs and decision-making.
• Collaborate with D365 developers and assigned tasks.

Skills

MS Dynamics

Stakeholder Management

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is functioning well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, already seeing benefits.

The Architect

Needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are abundant resources; you will not manage the team but will assign tasks and collaborate with talented developers.

We need

An experienced CRM architect familiar with MS Dynamics, especially F&O and CE.

Someone confident in handling stakeholders.

You should be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to enhance customer experience and care).

Care for colleagues; the environment is inclusive and supportive.