Dynamics CRM Architect

JR United Kingdom; Northampton; On-site; GBP 60,000 - 85,000; Full time

Job summary

Une entreprise dynamique au Royaume-Uni recherche un architecte CRM pour diriger la conception et l'adoption globale d'une solution CRM. Vous serez responsable de la mise en œuvre de MS Dynamics au sein de l'ensemble de l'organisation, assurant un soutien à l'équipe et à l'amélioration de l'expérience client.

Qualifications

• Expérience en tant qu'architecte CRM.
• Familiarité avec MS Dynamics, en particulier F&O et CE.
• Capacité à gérer des parties prenantes.

Responsibilities

• Conception, mise en œuvre et déploiement de la solution CRM.
• Gestion des tâches avec l'équipe de développeurs D365.
• Support à l'adoption de la solution au sein de l'organisation.

Skills

MS Dynamics

Gestion des parties prenantes

Education

Qualifications pertinentes en CRM

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to get the CRM adopted across the entire organization.

The business is receptive to this change, already seeing benefits.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.