Dynamics CRM Architect

JR United Kingdom; Coventry; On-site; GBP 65,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking an experienced CRM Architect to drive the design and implementation of a company-wide CRM solution using MS Dynamics. The role combines hands-on technical work with high-level design responsibilities. If successful, you will play a crucial role in improving customer experience through effective CRM strategies while working within an inclusive environment that values collaboration.

Qualifications

• Experienced CRM architect required, familiar with MS Dynamics.
• Relevant qualifications preferred but not essential.
• Confident in handling stakeholders and able to design technical solutions.

Responsibilities

• Lead on technical design and decision-making for CRM adoption.
• Focus on business-wide implementation and stakeholder engagement.
• Supervise task management and collaborate with a team of developers.

Skills

Stakeholder management

CRM architecture

Technical design

Education

Relevant qualifications in IT or CRM

Tools

MS Dynamics F&O

MS Dynamics CE

Job description

Social network you want to login/join with:

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is functioning well. The goal now is to achieve business-wide adoption.

The business is receptive, seeing the benefits already realized.

The Architect needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

You will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.