Dynamics CRM Architect

JR United Kingdom; Leicester; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading company seeks an experienced CRM Architect to spearhead the design and implementation of MS Dynamics solutions for increased customer care. This role involves strategic technical decision-making and working closely with a talented team to achieve successful company-wide CRM adoption. Ideal candidates will leverage stakeholder management skills and technical expertise to drive impactful results while enjoying a collaborative work environment.

Qualifications

• Experienced CRM Architect with familiarity in MS Dynamics, especially F&O and CE.
• Understanding of business requirements for successful CRM adoption.
• Confident in handling stakeholders.

Responsibilities

• Design, implement, and deploy CRM solutions across the business.
• Work hands-on with a team of D365 developers.
• Assure company-wide adoption of CRM with effective stakeholder engagement.

Skills

Stakeholder Management

Technical Design

MS Dynamics

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is functioning well. The goal now is to achieve company-wide adoption.

The business is eager to proceed, recognizing the benefits already being realized.

The Architect

Needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This involves technical hands-on work and high-level design, making it a challenging but highly rewarding role if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (roughly once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.