Dynamics CRM Architect

JR United Kingdom; Nottingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

Une entreprise dynamique recherche un CRM Architect pour diriger l'adoption à l'échelle de l'entreprise de son système CRM. Ce rôle exige une interaction avec les parties prenantes et une expertise en MS Dynamics, particulièrement dans F&O et CE. Vous serez responsable de la conception, de l'implémentation et de l'adoption de solutions pour améliorer l'expérience client, tout en bénéficiant du soutien d'une équipe talentueuse.

Qualifications

• Expérience en tant que CRM Architect avec MS Dynamics.
• Compétences en gestion des parties prenantes.
• Capacité à travailler en équipe tout en ayant des responsabilités de gestion de tâches.

Responsibilities

• Concevoir et déployer une solution CRM à l'échelle de l'entreprise.
• Gérer la mise en œuvre et l'adoption réussie du CRM.
• Travailler avec une équipe de développeurs D365 pour soutenir les opérations.

Skills

MS Dynamics F&O

MS Dynamics CE

Stakeholder Management

Education

Qualifications in related field

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already being realized.

The Architect

Needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, which is quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.