Dynamics CRM Architect

JR United Kingdom; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in Birmingham is seeking a skilled CRM Architect to drive the adoption of their CRM system across the organization. The role involves hands-on design and implementation of solutions, working closely with a team of developers to maximize CRM benefits. The ideal candidate will have expertise in MS Dynamics and excellent stakeholder management skills.

Qualifications

• Experience as a CRM Architect with MS Dynamics expertise.
• Confident in managing stakeholders and requirements.
• Relevant qualifications preferred but not essential.

Responsibilities

• Design, implement, and deploy CRM solutions.
• Lead the technical design and decision-making process.
• Manage tasks with a team of D365 developers.

Skills

CRM architecture

Stakeholder management

MS Dynamics F&O

MS Dynamics CE

Job description

Social network you want to login/join with:

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve company-wide adoption.

The business is receptive to this, recognizing the benefits already realized.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (roughly once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Focus on caring for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.