Dynamics CRM Architect

JR United Kingdom; Peterborough; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a skilled CRM Architect to lead the technical design and implementation of their CRM system. The role is challenging but rewarding, requiring expertise in MS Dynamics and stakeholder management. You will work with a dedicated team to enhance customer experience through effective CRM strategies, ensuring successful adoption and use across the organization.

Qualifications

• Experience with MS Dynamics, particularly F&O and CE.
• Ability to manage stakeholders effectively.
• Relevant qualifications preferred but not essential.

Responsibilities

• Design, implement, and deploy CRM solutions for company-wide adoption.
• Collaborate with D365 developers and manage tasks for effective project execution.

Skills

MS Dynamics

Stakeholder Management

Education

Experience in CRM architecture

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

Needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have support from a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.