Dynamics CRM Architect

JR United Kingdom; Maidstone; On-site; GBP 70,000 - 100,000; Full time

Job summary

JR United Kingdom est à la recherche d'un CRM Architect pour diriger la conception et l'adoption de leur système CRM. Cette position, basée au Royaume-Uni, impliquera des responsabilités techniques et organisationnelles pour assurer un déploiement réussi du CRM tout en travaillant en étroite collaboration avec une équipe de développeurs. Le candidat idéal doit avoir une solide expérience avec MS Dynamics et être à l'aise dans la gestion des parties prenantes. L'environnement est inclusif et valorise l'amélioration de l'expérience client.

Qualifications

• Expérience en tant que CRM Architect, idéalement avec MS Dynamics F&O et CE.
• Capacité à gérer les attentes et les besoins des parties prenantes.
• Expérience dans la conception et le déploiement de systèmes CRM.

Responsibilities

• Concevoir et implanter des solutions CRM adaptées aux besoins de l'entreprise.
• Assurer l'adoption réussie du CRM au sein de l'organisation.
• Collaborer avec une équipe de développeurs sur des tâches spécifiques.

Skills

Gestion des parties prenantes

Conception de solutions CRM

Education

Certifications MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect must understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not be managing the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

We care about the customer—the CRM aims to improve customer experience and care.

We care about our colleagues; the environment is inclusive and supportive.