Dynamics CRM Architect

JR United Kingdom; Brighton; On-site; GBP 65,000 - 95,000; Full time

Job summary

A leading company in the UK is seeking a CRM Architect to enhance the adoption of their MS Dynamics CRM across the organization. In this role, you'll lead technical designs, manage stakeholder relationships, and work alongside a supportive team of developers. Your expertise will shape the customer experience improvements while contributing to a caring and inclusive workplace.

Qualifications

• Experience with MS Dynamics, particularly F&O and CE is essential.
• Confident in stakeholder engagement.
• Willingness to travel occasionally within the UK.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Guide implementation of solutions and ensure their adoption.
• Collaborate with a team of developers for task management.

Skills

Stakeholder Management

Technical Design

System Implementation

Knowledge of MS Dynamics

Education

Relevant qualifications (preferred)

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is working well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, already seeing benefits.

The Architect

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.