Dynamics CRM Architect

JR United Kingdom; Hemel Hempstead; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks a CRM Architect to drive the adoption of Microsoft Dynamics across the organization. This role involves hands-on technical work and high-level design to enhance customer experience. The ideal candidate has experience with CRM solutions, stakeholder management, and is flexible to travel within the UK.

Qualifications

• Experience in CRM architecture and implementation, particularly with MS Dynamics.
• Ability to manage stakeholders confidently and design technical solutions.
• Willingness to travel occasionally (about once a quarter).

Responsibilities

• Lead technical design and decision-making for CRM adoption.
• Ensure successful design, implementation, deployment, and adoption of CRM solutions.
• Manage tasks and collaborate with a team of developers.

Skills

Stakeholder management

Technical design

MS Dynamics

CRM solution design

Education

Relevant qualifications in CRM or IT

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is receptive to this, recognizing the benefits already realized.

The Architect needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximum benefits from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.