Dynamics CRM Architect

JR United Kingdom; Dartford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled CRM Architect to enhance their MS Dynamics implementation across the business. This role involves technical design and hands-on work, overseeing the adoption of CRM solutions, while collaborating with dedicated developers. The ideal candidate will ensure customer care while supporting a collaborative environment. Relevant experience is essential, with flexibility required for occasional travel within the UK.

Qualifications

• Experienced CRM Architect familiar with MS Dynamics, particularly F&O and CE.
• Confident in handling stakeholders.
• Relevant qualifications and education preferred but not essential.

Responsibilities

• Design, implement, deploy, and maximize CRM adoption.
• Collaborate with a team of D365 developers and systems support analysts.
• Task management responsibilities without direct team management.

Skills

MS Dynamics (F&O and CE)

Stakeholder Management

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is functioning well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.