Dynamics CRM Architect

JR United Kingdom; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an experienced CRM Architect to enhance its MS Dynamics CRM implementation. This role will involve technical solution design, stakeholder management, and driving CRM adoption across the organization. Candidates should be based in the UK and ready to support a collaborative environment aimed at improving customer experience.

Qualifications

• Experience as a CRM Architect, particularly with MS Dynamics
• Ability to understand business requirements and translate them into technical solutions
• Willing to travel occasionally within the UK

Responsibilities

• Lead technical design and decision-making for CRM solutions
• Ensure successful implementation and deployment of CRM
• Manage tasks and collaborate with a team of D365 developers

Skills

Stakeholder Management

Technical Design

Solution Implementation

Tools

MS Dynamics

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect

Needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (roughly once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer, as the CRM aims to improve customer experience and care.

Care for colleagues; the environment is inclusive and supportive.