Dynamics CRM Architect

JR United Kingdom; Lincoln; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the UK seeks an experienced CRM Architect to enhance their CRM system adoption across the organization. This role involves leading the technical design, ensuring successful implementation, and maximizing the benefits of MS Dynamics solutions, while working collaboratively with a skilled development team in a supportive environment.

Qualifications

• Experience with MS Dynamics, especially F&O and CE.
• Ability to manage stakeholder expectations.
• Willingness to travel occasionally.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Design, implement, and oversee CRM solution adoption.
• Collaborate with D365 developers and analysts for task management.

Skills

CRM design

Stakeholder management

Technical solution design

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is functioning well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.