Dynamics CRM Architect

JR United Kingdom; Leeds; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the UK is looking for a Dynamics CRM Architect to spearhead the design and implementation of CRM solutions across the organization. This hands-on role will involve collaborating with a team to drive adoption and enhance customer experience, making it both challenging and rewarding.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to confidently handle stakeholder relationships.
• Based in the UK and willing to travel occasionally.

Responsibilities

• Lead technical design and decision-making for CRM adoption.
• Design, implement, and deploy successful CRM solutions.
• Manage tasks and support a team of D365 developers.

Skills

Stakeholder management

Technical design

CRM architecture

Knowledge of MS Dynamics

Education

Relevant qualifications

Job description

Dynamics CRM Architect

Location: UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is used in parts of the business and is working well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect should understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it a challenging but rewarding position.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

While you will not manage the team, you will have task management responsibilities and access to a talented, willing team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to confidently handle stakeholder relationships
• Based in the UK and willing to travel occasionally (approximately once a quarter)
• Relevant qualifications and education (not essential but preferred)

Values and ethos

The company cares about the customer, aiming to improve customer experience and care through the CRM.

It values colleagues, fostering an inclusive and supportive environment.