Dynamics CRM Architect

JR United Kingdom; Bradford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled CRM Architect to oversee the technical design and successful implementation of their CRM system nationwide. This role involves collaborating with a talented team and handling stakeholder engagement, ensuring that the organization achieves maximum benefit from its CRM deployment. Ideal candidates will have experience with MS Dynamics and a strong understanding of CRM solutions.

Qualifications

• Experience with CRM architecture and implementation.
• Familiarity with MS Dynamics required.
• Ability to manage and collaborate with stakeholders.

Responsibilities

• Lead technical design and decision-making for CRM solutions.
• Oversee implementation and deployment of CRM across the organization.
• Support a team of developers in the adoption process.

Skills

Stakeholder Management

CRM System Design

Technical Implementation

MS Dynamics F&O

MS Dynamics CE

Education

Relevant Qualifications

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve organization-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

Needs to understand the business requirements and design appropriate solutions and features to ensure successful adoption and maximum benefit from the CRM.

This involves technical hands-on work and high-level design, making it a challenging but highly rewarding role if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders effectively.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.