Dynamics CRM Architect

JR United Kingdom; Wakefield; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking an experienced CRM Architect to lead the technical design and decision-making for MS Dynamics solutions. This role involves significant hands-on work and high-level design to drive successful adoption across the organization. You will work closely with a supportive team and be responsible for implementing effective CRM strategies to enhance customer care and colleague support.

Qualifications

• Experienced CRM architect with knowledge of MS Dynamics, particularly F&O and CE.
• Confident in stakeholder management.
• Technical hands-on skills and high-level design experience.

Responsibilities

• Design and implement CRM solutions for company-wide adoption.
• Manage tasks and collaborate with a team of D365 developers.
• Ensure successful deployment and stakeholder engagement.

Skills

MS Dynamics

Stakeholder Management

Technical Design

Education

Relevant Qualifications

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

Needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.