Dynamics CRM Architect

JR United Kingdom; Stockport; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise innovante recherche un Architecte CRM pour diriger la conception et l'implémentation d'une solution CRM à l'échelle de l'organisation. Le rôle est exigeant, impliquant un travail technique de haut niveau ainsi que la gestion des parties prenantes pour assurer une adoption réussie. Le candidat idéal possède une expérience avec MS Dynamics et est prêt à relever des défis dans un environnement collaboratif.

Qualifications

• Expérience confirmée en tant qu'architecte CRM.
• Familiarité avec MS Dynamics, en particulier F&O et CE.
• Capacité à interagir efficacement avec les parties prenantes.

Responsibilities

• Design et mise en œuvre de la solution CRM.
• Responsabilité de l'adoption et déploiement de la solution.
• Gestion des tâches et coordination avec une équipe de développeurs.

Skills

MS Dynamics

Gestion des parties prenantes

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, as benefits are already being realized.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it quite demanding but also highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.