Dynamics CRM Architect

JR United Kingdom; Basingstoke; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the UK is seeking a skilled CRM Architect to drive the successful design and implementation of their CRM solutions across the business. The role involves working closely with developers and stakeholders to maximize adoption and enhance customer experience. Candidates should have expertise in MS Dynamics and be prepared to support a team-oriented environment.

Qualifications

• Experience as a CRM architect focused on MS Dynamics, F&O, and CE.
• Strong stakeholder handling skills.
• Willingness to travel occasionally.

Responsibilities

• Lead design, implementation, and adoption of CRM solutions.
• Collaborate with D365 developers and manage tasks.
• Ensure successful company-wide CRM utilization.

Skills

MS Dynamics

Stakeholder Management

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is functioning well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already being realized.

The Architect needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding when executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM's purpose is to enhance customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.