Dynamics 365 Technical Specialist

Energy Saving Trust; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy efficiency organization in Greater London is seeking a Dynamics 365 Specialist to design and implement solutions for Dynamics 365 Online and the Power Platform. This technical lead will ensure efficient CRM operations, enhance user experiences, and support environmental initiatives. The ideal candidate will possess hands-on experience with Dynamics 365 and Power Platform, effective problem-solving skills, and the ability to produce quality documentation. Flexible work options are available, promoting a healthy work-life balance.

Benefits

Generous holiday (25 days plus bank holidays)

Strong pension & life assurance

Professional development support

Green travel perks (EV scheme)

Qualifications

• Strong hands-on experience with Dynamics 365 Online.
• Experience integrating Dynamics 365 with other applications.
• Ability to produce high-quality technical and functional documentation.

Responsibilities

• Lead the technical build of a new Dynamics 365 Online CRM solution.
• Own day-to-day Dynamics 365 Online operations including management and enhancements.
• Design and deliver solutions across Dynamics 365 Customer Engagement and Power Platform.

Skills

Dynamics 365 Online experience

Microsoft Power Platform

Customer Service workspaces

Configuration and customisation

Business Process Flows

In-depth understanding of omnichannel contact and case management

High-quality technical documentation

SQL

Active Directory

Trouble Shooting

Tools

Power BI

Power Apps

Power Automate

VMware

Sharepoint

Job description

The role

As a technically expert Dynamics 365 Specialist you will play a pivotal role in the design delivery and ongoing improvement of our Dynamics 365 Online and Power Platform solutions.

Youll act as a trusted technical lead ensuring our CRM platform is scalable efficient and aligned with user needs.

The team

Our IT and compliance team underpins everything we do. Following significant infrastructure transformation the focus is now on delivering modern secure and user-centred digital platforms.

Youll be a core member of our Dynamics 365 Customer Engagement (CE) programme working closely with teams across the organisation to deliver a streamlined flexible CRM solution that replaces legacy systems and empowers our people to work smarter.

What you will do

Lead the technical build of a new Dynamics 365 Online CRM solution migrating consumer advice programmes from legacy systems

Own day-to-day Dynamics 365 Online operations including environment management user access reference data and enhancements

Design and deliver solutions across Dynamics 365 CE and Microsoft Power Platform

Integrate Dynamics 365 with other internal and external systems

Collaborate with Delivery Product Marketing and Engineering teams to deliver end-to-end digital services

Manipulate visualise and interpret data to support insight-driven decision making

Coach and upskill colleagues enhancing organisational knowledge of Dynamics 365

What you will bring

Strong hands‑on experience with Dynamics 365 Online particularly:

• Customer Service workspaces
• Configuration and customisation
• Business Process Flows
• Dashboards forms views and reporting
• In‑depth understanding of omnichannel contact and case management
• Proven experience designing solutions using a configuration‑first approach

Hands‑on expertise with Microsoft Power Platform:

• Power Apps
• Power Automate
• Power BI
• Copilot Studio

Experience integrating Dynamics 365 with other applications

Ability to produce high‑quality technical and functional documentation

Who we are

Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we dont just offer jobs we offer careers. For our people being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work Where You Thrive

At Energy Saving Trust flexibility isnt just a policy its how we work. Most of our roles can be done remotely and many of our people choose to work from home full-time. Prefer an office environment We have welcoming spaces in London Edinburgh Belfast Cardiff and Hadleigh for those who want to connect in person.

Well support you with

• Generous holiday (25 days bank holidays extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real Check out our Benefits and Culture page

Reasonable adjustments : We want to ensure that our recruitment process is inclusive of and accessible for everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process please get in touch with or call reception on 44 (0). We will do our very best to support you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse inclusive and equitable workplace where everyone can be themselves with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed we are unable to consider further applications

Please note that we are unable to provide visa sponsorship for this post. To apply for this post you must be able to demonstrate your eligibility to work in the UK

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Trouble Shooting
• Java
• VPN
• Sharepoint
• hardware
• Dns
• Technical Support
• Software Applications

Employment Type: Full Time

Experience: years

Vacancy: 1