Dynamics 365 Support Analyst - £45k - Hampshire

Pearson Carter; South Town; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A global Microsoft technology recruitment leader is looking for a Dynamics 365 Support Analyst in South Town. In this hybrid role, you will log customer issues, troubleshoot technical problems, and manage support tickets effectively. Candidates should have a minimum of 2 years' CRM support experience and strong knowledge of Dynamics 365 customisation. Join a growing team dedicated to delivering high-quality support to clients.

Qualifications

• Minimum of 2 years’ experience in a desktop or CRM support role.
• Strong knowledge of Dynamics 365 customisation and security roles.
• Excellent written and verbal communication skills.

Responsibilities

• Log and process customer issues and requests using Dynamics 365.
• Troubleshoot and resolve technical issues via phone, email, or onsite visits.
• Manage support tickets effectively in line with SLAs.

Skills

CRM support experience

Dynamics 365 customisation

Excellent communication skills

Independent and team collaboration

Exposure to PowerApps

Tools

Dynamics 365

Power Platform

Active Directory

Microsoft 365 Admin Centre

Job description

Dynamics 365 Support Analyst - £45 - Hampshire

We are seeking an enthusiastic Dynamics 365 Support Analyst to join a growing and dynamic Microsoft Partner. This is a fantastic opportunity for someone with experience in CRM support and customisation who is looking to grow into a consultancy or development role. You'll be part of a small but skilled team supporting varied Dynamics 365 environments, including Power Platform technologies.

Responsibilities

• Log and process customer issues and requests using Dynamics 365
• Troubleshoot and resolve technical issues via phone, email, or onsite visits
• Manage support tickets effectively in line with SLAs
• Support project-related tasks including CRM improvements and new implementations
• Assist in onboarding new clients and environments
• Maintain a high standard of customer communication and internal updates
• Identify opportunities for automation and process enhancement using Power Platform tools

Experience

• Minimum of 2 years’ experience in a desktop or CRM support role
• Strong knowledge of Dynamics 365 customisation (fields, forms, business rules, workflows)
• Familiarity with Dynamics 365 security roles and settings
• Experience with data handling, imports/exports, and validation
• Exposure to PowerApps, Power Automate, and JavaScript
• Awareness of Active Directory, Microsoft 365 Admin Centre, and Entra setup
• Excellent written and verbal communication skills
• Able to work both independently and collaboratively in a team

Salary

Up to £45,000 depending on experience

Location

Hybrid – Must be able to attend the office during probation
Office based in Hampshire – easily commutable from surrounding counties

How to Apply

Applications are welcome from professionals with Dynamics 365 CRM support and customisation experience. Please apply asap with your CV to be considered for this position. You can also get in touch with me on [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com

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