Dynamic Outpatient Reception & Booking Specialist

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local NHS Trust in Walsall is seeking an enthusiastic Outpatient Receptionist. You will provide a comprehensive reception and booking service while managing patient pathways efficiently. To qualify, you need NVQ Level 2 in Customer Service or equivalent and have strong interpersonal skills. Responsibilities include handling patient enquiries, recording clinic attendances, and supporting outpatient services. The role requires professionalism and flexibility in a busy healthcare environment.

Qualifications

• Minimum NVQ Level 2 or equivalent experience in a patient-facing role.
• Strong interpersonal skills and a 'can do' attitude.

Responsibilities

• Provide an efficient reception and booking service for patients.
• Use patient electronic systems to record clinic attendance.
• Assist in delivering Outpatient Clinic Trolleys.
• Handle patient enquiries professionally and immediately.
• Direct patients to appropriate departments courteously.
• Update patients' demographic details in the Patient Administration System.

Skills

Numeracy skills

Attention to detail

Customer care

Verbal communication skills

Keyboard and IT skills

Education

NVQ Level 2 in Customer Service or equivalent

Good standard level of education (2 GCSEs or equivalent)

Tools

Patient Administration System

Job description

A local NHS Trust in Walsall is seeking an enthusiastic Outpatient Receptionist. You will provide a comprehensive reception and booking service while managing patient pathways efficiently. To qualify, you need NVQ Level 2 in Customer Service or equivalent and have strong interpersonal skills. Responsibilities include handling patient enquiries, recording clinic attendances, and supporting outpatient services. The role requires professionalism and flexibility in a busy healthcare environment.