Dynamic IT Service Desk Technician — First-Line Support

Royal London Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK financial services company is seeking a Service Desk Technician to provide first line IT support. In this role, you will manage user requests and incidents, ensuring timely resolution and excellent customer service. Ideal candidates will have technical support qualifications and experience, alongside strong communication skills. The company offers a diverse, inclusive environment with extensive employee benefits, including competitive leave and pension schemes.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Enjoy providing excellent customer support both independently and in a team.
• Previous experience in a first or second line IT support role is desirable.
• Keen interest in pursuing a career in IT support.

Responsibilities

• Provide first line IT support to all users.
• Manage tickets within agreed SLAs from creation to resolution.
• Promote good and efficient working practices.

Skills

Customer service skills

Communication skills

Self-motivated

Problem-solving

Teamwork

Education

1st and 2nd line technical support qualifications

ITIL Foundation level qualification

Tools

ServiceNow ITSM tool

MS Azure

Office 365 applications

Job description

A leading UK financial services company is seeking a Service Desk Technician to provide first line IT support. In this role, you will manage user requests and incidents, ensuring timely resolution and excellent customer service. Ideal candidates will have technical support qualifications and experience, alongside strong communication skills. The company offers a diverse, inclusive environment with extensive employee benefits, including competitive leave and pension schemes.