Dynamic Floor Manager: Lead Sales & Service Excellence

Jd Group; Reading; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Bike discount

Gym membership

Personal development

Apprenticeships

Job summary

JD Sports is seeking a proactive Floor Manager to lead the shop floor in Reading, ensuring exceptional customer service and smooth daily operations.

You will mentor and motivate the team, drive sales through effective merchandising, and uphold JD's standards for presentation and service in a fast-paced retail environment.

This role offers hands-on leadership, opportunities for career growth, and a dynamic, energetic team culture focused on delivering the JD experience to every customer.

Qualifications

• Previous supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.

Skills

Supervisory experience

Leadership

Communication skills

Attention to detail

Commercial awareness

Job description

JD Sports is seeking a proactive Floor Manager to lead the shop floor in Reading, ensuring exceptional customer service and smooth daily operations.

You will mentor and motivate the team, drive sales through effective merchandising, and uphold JD's standards for presentation and service in a fast-paced retail environment.

This role offers hands-on leadership, opportunities for career growth, and a dynamic, energetic team culture focused on delivering the JD experience to every customer.