Dynamic Counter Manager — Lead a High-Impact Beauty Team

The Estée Lauder Companies; Milton Keynes; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Estée Lauder Companies in the United Kingdom seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, delivering sales, customer service and operations targets. You will coach, plan and execute in-store initiatives, events and CRM, while guiding a high-performing team in a fast-paced prestige beauty environment.

Strong leadership, communication and interpersonal skills are essential, with a proactive approach to achieving goals and maintaining excellent customer

Qualifications

• Retail sales experience.
• Team leadership experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Responsibilities

• Lead, coach and develop the Sales Associates to hit sales, service and operations targets.
• Create and execute an agile business plan to recruit and retain customers.
• Coordinate in-store events and manage customer relationship management.
• Provide leadership for a high performing team and drive results.
• Maintain confidentiality, tact and discretion when dealing with people.

Skills

Leadership

Coaching

Business management

Communication

Interpersonal skills

Customer service

Results-oriented

Organization

Autonomy

Proactive

Education

Retail management experience

Tools

Microsoft Excel

Computerised system (email)

Job description

The Estée Lauder Companies in the United Kingdom seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, delivering sales, customer service and operations targets. You will coach, plan and execute in-store initiatives, events and CRM, while guiding a high-performing team in a fast-paced prestige beauty environment.

Strong leadership, communication and interpersonal skills are essential, with a proactive approach to achieving goals and maintaining excellent customer