Prestige Beauty Counter Manager — Lead & Elevate Sales

The Estée Lauder Companies

Lytham

On-site

GBP 26,000 - 34,000

Full time

3 days ago

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Job summary

The Estée Lauder Companies in the United Kingdom is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service and store operations. You will set agile business plans, recruit and retain customers through targeted events and high impact CRM, and coach staff to reach their full potential.

A strong track record in prestige beauty retail and leadership is essential.

Qualifications

Effective verbal and written communication skills.
Quality customer service skills; ability to win people over.
Results driven with a high drive to meet objectives.
Ability to pursue goals beyond what is required or expected.
Sense of others' development needs and ability to bolster their abilities.
Anticipates, recognises, and meets customers' needs.
Handles difficult customer service situations with diplomacy and tact.
Guides performance while holding others accountable.
Cultivates and maintains informal networks.
Models team qualities such as respect, helpfulness, and cooperation.

Responsibilities

Lead and coach Sales Associates to achieve sales, customer service and operational targets.
Develop and execute agile store plans, including events and campaigns.
Recruit, train and retain customers through strategic targeting and exceptional CRM.
Provide leadership and mentorship to drive a high performing team.