Counter Manager - Lead a High-Performance Beauty Team

Estée Lauder Companies; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Job summary

Estée Lauder Companies in Cardiff seeks a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, service and store operations. You will set objectives, guide performance and develop a high-performing team through hands-on leadership and coaching.

Responsibilities include recruiting and retaining customers via strategic events, in-store experiences, and excellent CRM, while delivering a proactive business plan and outstanding customer service in a fast-paced prestige

Qualifications

• Strong communication skills for diverse audiences.
• Customer service excellence and relation-building.
• Results-driven with clear objectives and targets.
• Ability to mentor and lead teams in a retail setting.
• Experience in luxury or prestige retail preferred.
• Experience with strategic planning and execution.
• Familiarity with computerised systems incl. email and Excel.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales and service targets.
• Create and execute an agile business plan to grow the store.
• Recruit, train and retain customers through events and engagement.
• Drive CRM and customer experience with a proactive approach.
• Oversee in-store marketing and frontline execution.

Skills

Communication

Customer service

Leadership

Strategic planning

Financial planning

Team coaching

Tools

Microsoft Excel

Email

Job description

Estée Lauder Companies in Cardiff seeks a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, service and store operations. You will set objectives, guide performance and develop a high-performing team through hands-on leadership and coaching.

Responsibilities include recruiting and retaining customers via strategic events, in-store experiences, and excellent CRM, while delivering a proactive business plan and outstanding customer service in a fast-paced prestige