Counter Manager: Lead a High-Performance Beauty Team

The Estée Lauder Companies Inc.; Greater London; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

The Estée Lauder Companies Inc. in Greater London seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational excellence at the store level.

You will coach, motivate and manage performance, building strong customer relationships, planning events and executing a proactive business plan to recruit and retain customers, while maintaining standards and profitability.

Competenze

• Effective verbal and written communication skills
• Quality customer service skills
• Results oriented and driven to meet objectives
• Ability to pursue goals beyond what is required
• Develops others and bolsters their abilities
• Anticipates and meets customer needs
• Handles difficult customer situations with tact
• Guides others and holds them accountable
• Builds informal networks
• Models respect, helpfulness and cooperation
• Detail oriented and organised
• Work autonomously and contribute to the team
• Proactive and positive approach
• Discretion when dealing with people

Mansioni

• Lead and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Plan and run in-store events to drive traffic and sales.
• Maintain high standards of customer relationship management.
• Coach, motivate and manage performance of staff.
• Collaborate with store management on stock and merchandising.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Customer service

Results driven

Goal oriented

People development

Diplomacy and tact

Strumenti

Microsoft Excel

Descrizione del lavoro

The Estée Lauder Companies Inc. in Greater London seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational excellence at the store level.

You will coach, motivate and manage performance, building strong customer relationships, planning events and executing a proactive business plan to recruit and retain customers, while maintaining standards and profitability.