Beauty Counter Lead & Team Coach

The Estee Lauder Companies Inc.; Chester; On-site; GBP 32,000 - 45,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking a dynamic Counter Manager in the United Kingdom to lead and coach a team of Sales Associates, driving sales, service excellence and store operations.

You will recruit, develop and execute in-store events and customer relationship initiatives to grow the prestige beauty business. With proven leadership in a fast-paced retail environment, you will manage performance, foster teamwork and maintain high standards of customer care while delivering against

Qualifications

• Retail sales experience with leadership responsibilities.
• Strong customer service and communication skills.
• Ability to coach and develop a team to meet targets and standards.
• Proven track record in strategic in-store planning and events.

Responsibilities

• Lead and coach Sales Associates to meet sales, service and operational targets.
• Develop and execute agile in-store events and customer relationship management initiatives.
• Build and maintain a high-performing team through coaching and performance management.
• Collaborate on business planning and resource management to drive store performance.

Skills

Verbal and written communication

Interpersonal skills

Customer service skills

Influencing / win people over

Results driven

Goal oriented

People development

Anticipate customer needs

Diplomacy under pressure

Team leadership

Networking

Attention to detail

Autonomous worker

Proactive attitude

Discretion & confidentiality

Tools

Microsoft Excel

Email

Job description

The Estee Lauder Companies Inc. is seeking a dynamic Counter Manager in the United Kingdom to lead and coach a team of Sales Associates, driving sales, service excellence and store operations.

You will recruit, develop and execute in-store events and customer relationship initiatives to grow the prestige beauty business. With proven leadership in a fast-paced retail environment, you will manage performance, foster teamwork and maintain high standards of customer care while delivering against