Prestige Beauty Counter Leader & Growth Coach

The Estée Lauder Companies; Chester; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Estée Lauder Companies in the United Kingdom seeks a dynamic Counter Manager to lead a team of Sales Associates and deliver exceptional service, sales and store operations. You will coach staff, plan events, and build strong customer relationships to achieve ambitious targets and growth at counter level.

Ideal candidates will have proven leadership, coaching and business management skills gained in fast-paced retail, along with strong communication and numerical abilities to develop

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills and customer service focus.
• Strong results orientation with drive to meet objectives.
• Proven leadership and team development abilities.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Familiarity with computerised systems including email and Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to hit sales, service and operational targets.
• Recruit, retain and motivate staff to maintain high performance.
• Plan and execute in-store events and customer relationship management initiatives.
• Drive business planning and consumer insights at counter level.
• Collaborate with senior leadership to deliver results and retail excellence.

Skills

Verbal & written communication

Interpersonal skills

Customer service

Results oriented

Leadership

Strategic planning

Financial planning

Microsoft Excel

Tools

Microsoft Excel

Job description

The Estée Lauder Companies in the United Kingdom seeks a dynamic Counter Manager to lead a team of Sales Associates and deliver exceptional service, sales and store operations. You will coach staff, plan events, and build strong customer relationships to achieve ambitious targets and growth at counter level.

Ideal candidates will have proven leadership, coaching and business management skills gained in fast-paced retail, along with strong communication and numerical abilities to develop