DV Cleared Service Desk Analyst

Experis; Corsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tech staffing firm seeks a DV Cleared Service Desk Analyst to manage service desk jobs and enhance incident management processes in Corsham. Required skills include TILv3 Foundation and experience with IT service desks. The role offers a daily rate of up to £450 for a duration of 6 months with potential extensions.

Qualifications

• Minimum TILv3 Foundation certification required.
• Experience working in an IT service desk environment.
• Proficiency with MS Office tools is essential.

Responsibilities

• Manage Service Desk jobs as assigned.
• Respond to calls routed to the Level 4 Service Desk promptly.
• Conduct daily check lists and report issues.
• Propose process improvements proactively.

Skills

TILv3 Foundation minimum

Competent with MS Office Automation Tools

IT Service Desk Experience

Experience of ITSM tooling such as Remedy

Strong Communication Skills

Job description

Overview

Job Title: DV Cleared Service Desk Analyst

Location: Corsham

Duration: 6 months with possible extension

Rate: Up to £450 per day via an approved umbrella company

Responsibilities

• Manage and maintain Service Desk jobs assigned by Service Desk Manager
• Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager
• Perform and complete the daily check list and report any issues to the Service Desk Manager
• Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager / Operations Management
• Report any potential security risks using the directed authority processes as soon as possible
• Conduct account management and processing in line with authority access management procedures, particularly focused on application or permissions for Base Skype
• Managing incidents within the system environment and across specified system boundaries
• Receiving and provisioning user accounts using bespoke system tooling
• Supporting the Continual Service Improvement of existing Incident management processes and procedures
• Supporting, and deputise for, the Service Operations Service Desk Manager
• Support the production and distribution of Management Information from Service Management Tooling

Mandatory skills

• TILv3 Foundation minimum
• Competent with MS Office Automation Tools
• IT Service Desk Experience
• Experience of ITSM tooling such as Remedy
• Strong Communication Skills

Desirable skills

• Experience of working with MOD deployed IT systems.

If this is the role for you please submit your CV at your earliest convenience.