DV-Cleared 2nd Line IT Support Engineer

Qinetiq; Malvern Wells; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Generous holiday allowance

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering Opportunities

Job summary

QinetiQ is recruiting a 2nd Line Service Support Engineer for its Malvern site. The role focuses on support across multiple services, maintaining security and performance in a highly secure environment. You’ll handle incidents, patches, and changes while engaging with customers, vendors, and internal teams.

Applicants should have 3+ years in IT support, experience with Windows/Linux, networking basics, and ITIL-aligned ITSM. DV clearance preferred; site attendance is three days weekly.

Qualifications

• At least 3 years' experience in IT Support, Infrastructure Support or 2nd Line support.
• Experience administering Windows and/or Linux environments.
• Strong networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience patching, maintaining and supporting enterprise systems and infrastructure.
• Experience using ITSM and Service Desk tools within an ITIL-aligned environment.
• Willingness to participate in outside hours rota.

Responsibilities

• Resolving incidents and service requests across a broad range of IT services and technologies.
• Supporting system administration, maintenance, patching and configuration activities.
• Working closely with customers, vendors and internal engineering teams to ensure timely issue resolution.
• Implementing technical changes in accordance with established change management processes.
• Producing accurate technical documentation, reports and operational procedures.
• Willingness to be part of the outside hours rota.

Skills

IT support

Windows/Linux

Networking basics

ITIL/ITSM

Incident management

Change management

Tools

ITSM Tools

Documentation tools

Job description

QinetiQ is recruiting a 2nd Line Service Support Engineer for its Malvern site. The role focuses on support across multiple services, maintaining security and performance in a highly secure environment. You’ll handle incidents, patches, and changes while engaging with customers, vendors, and internal teams.

Applicants should have 3+ years in IT support, experience with Windows/Linux, networking basics, and ITIL-aligned ITSM. DV clearance preferred; site attendance is three days weekly.