2nd Line IT Support Engineer — DV Clearance (On-site)

QinetiQ Limited; Malvern; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Matched contribution pension with life

Generous holiday allowance

Health & dental insurance options

Private Medical Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering opportunities

Job summary

QinetiQ Limited is seeking a 2nd Line Support Engineer at our Hereford site. You will deliver high-quality support across IT systems, handle incidents, perform maintenance, and implement changes while working with customers and internal teams in a highly secure environment.

Role requires at least 3 years' IT support experience, Windows/Linux administration, networking know-how, ITSM tools and ITIL-aligned practices. A DV clearance is preferred; 37 hours per week, permanent role.

Qualifications

• At least 3 years' experience in IT Support or 2nd Line Support.
• Experience administering Windows and/or Linux environments.
• Strong networking fundamentals (TCP/IP, DNS, routing, firewalls).
• Experience patching, maintaining and supporting enterprise systems.
• Experience using ITSM/Service Desk tools in ITIL-aligned environments.
• Understanding of cloud computing concepts.
• Current DV clearance preferred.

Responsibilities

• Deliver high-quality 2nd line support across IT systems and services.
• Resolve incidents, perform system maintenance and changes.
• Collaborate with customers, vendors, and internal teams for issue resolution.
• Maintain availability, security and performance in a secure environment.
• Produce technical documentation and operational procedures.

Skills

3 years IT support

Windows environments

Linux environments

Networking fundamentals

ITSM & Service Desk tools

ITIL processes

Cloud computing concepts

Job description

QinetiQ Limited is seeking a 2nd Line Support Engineer at our Hereford site. You will deliver high-quality support across IT systems, handle incidents, perform maintenance, and implement changes while working with customers and internal teams in a highly secure environment.

Role requires at least 3 years' IT support experience, Windows/Linux administration, networking know-how, ITSM tools and ITIL-aligned practices. A DV clearance is preferred; 37 hours per week, permanent role.