DV-Cleared L2 IT Support Engineer - Secure Enterprise

QinetiQ Limited; Hereford; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension and life assurance

Generous holiday allowance

Health and dental insurance

Employee discounts

Armed Forces Covenant

Volunteering opportunities

Job summary

QinetiQ Limited in Hereford is seeking a 2nd Line Support Engineer to deliver high-quality IT support across a range of systems, infrastructure and services. This role supports a major MoD programme and involves incident resolution, system maintenance and change implementation in a highly secure environment.

You will work with customers, vendors and internal teams to maintain availability, security and performance, with duties spanning problem resolution, documentation and change activity.

Qualifications

• At least 3 years' professional IT support experience.
• Experience administering Windows and/or Linux environments.
• Strong networking fundamentals: TCP/IP, DNS, routing, switching, firewalls.

Responsibilities

• Resolve incidents and service requests across IT services and technologies.
• Support system administration, maintenance, patching and configuration activities.
• Collaborate with customers, vendors and internal teams for timely issue resolution.
• Implement changes per change management processes.
• Produce documentation, reports and operational procedures.
• Be willing to participate in the outside hours rota.

Skills

Windows

Linux

Networking

ITSM tools

Cloud computing concepts

DV clearance preferred

Tools

ITSM tools

Job description

QinetiQ Limited in Hereford is seeking a 2nd Line Support Engineer to deliver high-quality IT support across a range of systems, infrastructure and services. This role supports a major MoD programme and involves incident resolution, system maintenance and change implementation in a highly secure environment.

You will work with customers, vendors and internal teams to maintain availability, security and performance, with duties spanning problem resolution, documentation and change activity.