Secure L2 IT Support Engineer; DV Clearance Preferred

QinetiQ; Malvern; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Matched pension and life assurance

Generous holiday allowance

Health and dental insurance options

Employee discount portal

Armed Forces Covenant support

Job summary

QinetiQ is seeking a 2nd Line Support Engineer for our Malvern site. You’ll join a highly technical team providing support across multiple services and product lines, focusing on Customer IT within UKI Service Operations.

Expect to handle incidents, system administration, patching and change management in a secure, enterprise environment. You’ll work with Windows/Linux environments, network fundamentals, and ITSM tools, while contributing to documentation and operational procedures.

Qualifications

• Minimum of 3 years’ professional IT support experience.
• Experience administering and troubleshooting Windows and/or Linux environments.
• Strong networking fundamentals: TCP/IP, DNS, routing, switching and firewalls.
• Experience patching, maintaining and supporting enterprise systems and infrastructure.
• Experience using ITSM and Service Desk tools within an ITIL-aligned environment.
• Understanding of cloud computing concepts and modern IT operational practices.
• Current DV clearance preferred.

Responsibilities

• Resolving incidents and service requests across a broad range of IT services and technologies.
• Supporting system administration, maintenance, patching and configuration activities.
• Working closely with customers, third‑party suppliers and internal support teams to ensure timely issue resolution.
• Implementing technical changes in accordance with established change management processes.
• Producing accurate technical documentation, reports and operational procedures.
• Willingness to be part of the outside hours rota.

Skills

IT support experience

Windows/Linux administration

Networking fundamentals

ITIL ITSM tools

Cloud concepts

Education

DV clearance preferred

Tools

ITSM tools

Service Desk tools

Job description

QinetiQ is seeking a 2nd Line Support Engineer for our Malvern site. You’ll join a highly technical team providing support across multiple services and product lines, focusing on Customer IT within UKI Service Operations.

Expect to handle incidents, system administration, patching and change management in a secure, enterprise environment. You’ll work with Windows/Linux environments, network fundamentals, and ITSM tools, while contributing to documentation and operational procedures.