L2 Support Engineer - Pt3

Qinetiq; Malvern Wells; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Generous holiday allowance

Private Medical Insurance

Dental Insurance

Employee discount portal

Armed Forces Covenant support

Volunteering Opportunities

Job summary

QinetiQ is recruiting a 2nd Line Service Support Engineer for its Malvern site. The role focuses on support across multiple services, maintaining security and performance in a highly secure environment. You’ll handle incidents, patches, and changes while engaging with customers, vendors, and internal teams.

Applicants should have 3+ years in IT support, experience with Windows/Linux, networking basics, and ITIL-aligned ITSM. DV clearance preferred; site attendance is three days weekly.

Qualifications

• At least 3 years' experience in IT Support, Infrastructure Support or 2nd Line support.
• Experience administering Windows and/or Linux environments.
• Strong networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience patching, maintaining and supporting enterprise systems and infrastructure.
• Experience using ITSM and Service Desk tools within an ITIL-aligned environment.
• Willingness to participate in outside hours rota.

Responsibilities

• Resolving incidents and service requests across a broad range of IT services and technologies.
• Supporting system administration, maintenance, patching and configuration activities.
• Working closely with customers, vendors and internal engineering teams to ensure timely issue resolution.
• Implementing technical changes in accordance with established change management processes.
• Producing accurate technical documentation, reports and operational procedures.
• Willingness to be part of the outside hours rota.

Skills

IT support

Windows/Linux

Networking basics

ITIL/ITSM

Incident management

Change management

Tools

ITSM Tools

Documentation tools

Job description

The Role

As an L2 Service Support Engineer you will be part of a highly technical, cross functional team providing support engineering as a service across multiple services and products lines within the QinetiQ managed service portfolio. Focusing exclusively on Customer it, this role forms a vital component of the UKI Service Operations support model. You will be working on a variety of infrastructures, tooling, software and hardware and bespoke systems with exposure to new emerging technologies.

Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors and internal engineering teams. You'll help maintain the availability, security and performance of critical systems operating within a highly secure environment.

Your responsibilities will include:

• Resolving incidents and service requests across a broad range of IT services and technologies
• Supporting system administration, maintenance, patching and configuration activities
• Working closely with customers, third-party suppliers and internal support teams to ensure timely issue resolution
• Implementing technical changes in accordance with established change management processes
• Producing accurate technical documentation, reports and operational procedures
• Willingness to be part of the outside hours rota

Essential experience of the 2nd Line Support Engineer:

• At least 3 years' experience in an IT Support, Infrastructure Support or 2nd Line Support role
• Experience administering and troubleshooting Windows and/or Linux environments
• Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls
• Experience patching, maintaining and supporting enterprise systems and infrastructure
• Experience using ITSM and Service Desk tools within an ITIL-aligned environment
• Understanding of cloud computing concepts and modern IT operational practices

Essential qualifications for the 2nd Line Support Engineer:

• Current DV clearance preferred
• Minimum of 3 years' professional IT support experience
• Experience working within highly secure or restricted environments

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Malvern site with a minimum average site attendance of three days per week. The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.

Please note that all applicants for this role must be willing to go through DV Clearance.

Our Recruitment Process:

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

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