L2 IT Support Engineer – Secure Defence Tech (DV preferred)

QinetiQ; Malvern; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Health plan

Dental insurance

Discount portal

Armed Forces Covenant

Volunteering opportunities

Job summary

QinetiQ Hereford is seeking a 2nd Line Support Engineer to deliver high-quality IT support across Windows/Linux, networks and enterprise systems on a five-year MoD programme.

You'll resolve incidents, perform system maintenance and changes, and work closely with customers and vendors in a secure environment. DV clearance is preferred; 37 hours per week at Hereford site with on-site presence.

Qualifications

• At least 3 years in IT/Infrastructure or 2nd line support.
• Experience administering Windows and/or Linux environments.
• Strong networking knowledge: TCP/IP, DNS, routing, switching, firewalls.
• Experience patching and maintaining enterprise systems and infrastructure.
• Experience using ITSM/Service Desk tools in an ITIL-aligned env.
• Understanding of cloud computing concepts and modern IT practices.

Responsibilities

• Resolving incidents and service requests across IT services and technologies.
• Supporting system administration, maintenance, patching and configuration.
• Collaborating with customers, third-party suppliers and internal teams for timely resolution.
• Implementing technical changes per change management processes.
• Producing technical documentation, reports and procedures.
• Willingness to be part of the outside hours rota.

Skills

IT Support

Infrastructure Support

2nd Line Support

Incident resolution

Documentation

Education

DV clearance preferred

3+ years IT support experience

Experience in secure/restricted environments

Tools

ITSM tools

Job description

QinetiQ Hereford is seeking a 2nd Line Support Engineer to deliver high-quality IT support across Windows/Linux, networks and enterprise systems on a five-year MoD programme.

You'll resolve incidents, perform system maintenance and changes, and work closely with customers and vendors in a secure environment. DV clearance is preferred; 37 hours per week at Hereford site with on-site presence.