Duty Manager - Walnuts Leisure Centre - Orpington, London

Mytime Active; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading leisure services provider is seeking a Duty Manager for the Walnuts Leisure Centre in Orpington, London. The role offers a salary of £27,000 - £29,000 per annum and involves overseeing daily operations, managing a team, and ensuring excellent customer service. Candidates should have two years' experience in a customer service environment. Perks include free leisure access, 30 days annual leave, and a NEST pension. Closing date for applications is 23rd December 2025.

Benefits

Free access to Mytime Leisure & Golf

30 days annual leave

Holiday purchase scheme

25% off food and beverage

NEST pension

Early Pay

New Employee Referral Bonus

Exceptional achievement award scheme

Discounts and eVouchers

Qualifications

• At least two years' experience of working in a customer service environment.

Responsibilities

• Assist the Centre Manager in managing the daily operation of the facilities.
• Lead and manage a team of staff whilst on duty.
• Assist with the organisation of all activities at the Centre.
• Maintain accurate records of income and attendances.
• Ensure attendance at weekly and monthly site sales meetings.
• Monitor Pool Plant and equipment in liaison with the technical team.
• Take responsibility for maintenance defects and cleaning programmes.

Skills

Customer service experience

Leadership skills

Job description

Duty Manager - Walnuts Leisure Centre - Orpington, London

Salary: £27,000 - £29,000 per annum

Job Type: Permanent

Closing Date: 23rd December 2025

Start Date: January 2026

Have a passion for providing excellent customer service? Ready to take on a key role in managing daily operations while leading a team?

Then this may be for you! As a Duty Manager, you will be responsible for overseeing the daily operations of our leisure or golf site. The role requires a hands‑on approach, leadership skills, and the ability to handle day‑to‑day challenges efficiently.

Benefits

• In return you get to work for a great company with like‑minded people with a competitive salary and benefits package including :
• Free access to Mytime Leisure & Golf for you AND one other (worth up to £1,000 each year!)
• 30 days annual leave (including bank holidays). Additional leave with length of service.
• Holiday purchase scheme.
• 25% off food and beverage and free hot drinks.
• NEST pension.
• Early Pay – withdraw a part of your salary in advance of the pay day.
• New Employee Referral Bonus
• Exceptional achievement award scheme.
• Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform.

Key Duties

• Assist the Centre Manager in managing the daily operation of the facilities and the organisation of activities.
• Lead and manage a team of staff whilst on duty and take responsibility for the day‑to‑day operations of team.
• Assist with the organisation of all activities, groups and events / special programmes administered by the Centre.
• Assist in maintaining accurate records of income / attendances, and provide full audit and transaction records.
• Ensure attendance at weekly and monthly site sales meetings for feedback, direction and training.
• Monitor Pool Plant and equipment in liaison with the technical team and take corrective action to meet the swimming pool and facilities environmental standards.
• Take responsibility for technical liaison, maintenance defects, cleaning programmes and log any issues.
• Close or open the department when on the relevant shift, in accordance with departmental Opening Procedures.

Role Requirements

• At least two years' experience of working in a customer service environment.

Desirable

• NPLQ qualification
• Pool Plant
• First Aid
• Health and Safety (IOSH, NEBOSH)

About Us

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services.

These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire.

We reinvest our profits into the long‑term wellbeing of our local communities and our staff to ensure we deliver the best service possible.

To date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become part of giving back to the community!

All offers of employment are conditional upon you signing the contract of employment and:

• Satisfactory health clearance;
• Two satisfactory references;
• Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom;
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.

Mytime Active reserve the right to remove the advert for this role as required.